Master Restoration emergency response trucks parked under palm trees in Tampa Bay, Florida

24/7 Emergency Response — Tampa Bay, FL

Disasters Don’t wait. Neither do we.

Got a disaster? Call the Master. A certified IICRC technician answers day or night, not an answering service.

Call (727) 433-1474
Request Help Online
  • Free onsite assessment
  • Licensed and insured
  • Family owned since 2009

4.8 Google Rating

IICRC Certified Firm#202598

Complete restoration

Water. Fire. Mold. Storm Damage. Biohazard and More.

Whatever the emergency, Master Restoration is here to help. Available 24/7, our experienced team responds quickly to protect your property, minimize damage, and help you get back to normal.

Fire, Smoke & Soot Restoration Emergency board-up, roof tarping, water removal, structural drying, smoke and soot cleanup, and odor removal following fire damage. Learn more Water & Flood Damage Restoration Emergency water extraction, floodwater removal, moisture detection, structural drying, dehumidification, and removal of water-damaged materials. Learn more Mold Remediation Containment of affected areas to prevent mold spread, HEPA air filtration, removal of mold-contaminated materials, and thorough cleaning and treatment of affected surfaces. Learn more Storm Damage Cleanup Emergency property stabilization, floodwater extraction, muck-out, silt and debris removal, removal of storm-damaged materials, cleaning, and structural drying. Learn more Biohazard & Crime Scene Cleanup Professional cleanup and disinfection of crime and trauma scenes, unattended deaths, blood and bodily fluids, sewage contamination, animal waste, hoarding situations, and other biohazardous materials. Learn more Additional Restoration & Emergency Services Large loss and catastrophic damage response, property stabilization, window and door board-up, roof tarping, fallen tree removal, contents handling, demolition, and reconstruction services. See every service
Standing floodwater across the floor of a commercial building with collapsed ceiling tiles and portable work lights

Emergencies
happen.

We respond. Immediately.

Call now (727) 433-1474 Get help now

Our 4-step response process

We pick up.Every call. Every job.

We make a difficult situation easier by guiding you through every step, and we put it in writing before we start.

See every service

  1. 01

    Call or Request

    You reach our team directly, not an answering service. After hours it goes to a certified IICRC technician.

    Live Answering 24/7
  2. 02

    Free Assessment

    Our certified technicians assess the damage, identify affected areas, and recommend the necessary services. We provide you with an estimate, and once you authorize the work, our team gets started.

    Assessment & Estimate
  3. 03

    Emergency Mitigation

    Extraction, containment, board-up and tarping to stop the damage spreading. The faster we start, the smaller the claim.

    Protect & Restore
  4. 04

    Drying & Next Steps

    We monitor moisture throughout and do not sign off until the property meets verified pre-loss dry standards.

    Monitoring & Follow-Up

Licensed. Certified. Experienced.

Professionals You Can Trust.

Master Restoration is a fully licensed and IICRC-certified restoration company. Our credentials reflect our commitment to professional standards, quality workmanship, and customer confidence.

All certifications & licenses

Florida licenses are searchable at MyFloridaLicense.com. The IICRC firm number is verifiable with the IICRC directly.

  • IICRCCertified Firm#202598
  • FloridaCertified Building ContractorCBC1266223
  • FloridaLicensed Mold RemediatorMRSR900
A Master Restoration technician meeting a homeowner on site

Built to serve. Not to profit.

“Our mission statement is to be a servant leader to our community. The previous companies I worked for cared more about the monetary reward than actually helping those impacted by the unexpected.”

Jarrett T. Dixon Jarrett T. DixonFounder & CEO · family owned and responding since 2009

Our story

Frequently asked questions

Questions? We’ve Got Answers.

Find answers to common questions about emergency response, insurance, and the restoration process.

View more questions

No. Call us first. Your insurance company actually prefers you get a restoration company on-site immediately to stop further damage from occurring. The faster we respond, the less damage there is, which can reduce your overall claim. We work directly with your insurance carrier and can assist you through the entire claims process. If you do not have insurance or choose not to file a claim, we also provide transparent self-pay estimates.
We answer emergency calls 24 hours a day, 7 days a week including holidays. When you call, you reach our team directly, not an answering service. We dispatch as quickly as possible and work around your schedule to begin mitigation. With water damage especially, time is critical. The sooner we begin, the better the outcome and the lower your total cost.
Safety first. If there is standing water, turn off electricity to affected areas before entering. If you can safely do so, shut off the water source to stop ongoing flooding. Do not use a regular vacuum to remove water. Take photos and video of all visible damage before moving anything. This documentation is important for your insurance claim. Do not throw anything away. Move valuables and electronics to dry areas if safe, but otherwise wait for our team.
Most homeowner and commercial insurance policies cover sudden and accidental damage from events like burst pipes, appliance failures, storm damage, fire, and smoke. Policies typically do not cover damage from long-term neglect or deferred maintenance. We have extensive experience working with insurance carriers and can help you understand your coverage, prepare documentation, and navigate the claims process. If your claim is denied, we complete emergency services at no charge, a policy we believe no other restoration company in this region offers.
Every job is different, but as a general guide: minor water damage affecting one room typically dries in 1 to 3 days. Moderate damage such as a burst pipe with saturated walls or flooring usually takes 3 to 5 days. Major losses involving flooding, sewage, or structural damage can take 7 or more days. Our technicians monitor moisture levels throughout the entire process and do not sign off until your property meets verified pre-loss dry standards, not just feeling dry.

Customer Reviews & Testimonials

Our Customers Say It Best.

See what Florida homeowners and property managers are saying about their experience with Master Restoration.

4.8Google Customer Rating
Gina Broughton
Matt and Ray came out. Set me up with dehumidifier and a tarp on my roof. They walked me thru the process. They were both very professional, polite, knowledgeable, and efficient. Thanks to both of them and the company they represent. Excellent customer service.
Kennith Stevenson
Ray from Master Restoration arrived soon after we reported our damage to our insurance. He called to notify us of his ETA and arrived promptly. He did a thorough assessment of our water damage and determined the best course of action to minimize additional damages.
Kristin Kiernicki
Austin and Ray showed up when they said they would, worked quickly, and communicated well throughout. They got our roof covered with a tarp following a tree falling on our roof. It was nice to have that taken care of promptly.
Brian Biery
I recently discovered that I had mold growing on the surface of my attic ductwork. Master Restoration responded very quickly and resolved the issue in just a few days.
Jerry Charles
Ray and Austin showed up on time they did a phenomenal job on getting my bathroom done and affected area. I would highly recommend. Great company and great employees.
Danielle Alexander
Austin and Ray did an amazing job. They were very professional and polite. Definitely would recommend them. They are fantastic at what they do.
Read the reviews on Google Leave a review

Contact Master Restoration

Got a Disaster? Call the Master!

Whether you’re dealing with water, fire, mold, storm damage, or another property emergency, our team is here to help. Call us anytime or complete the form, and we’ll be in touch to discuss your next steps.

24/7 Live Emergency Answering (727) 433-1474
  • Speak directly with a real person, day or night.
  • Free onsite assessments and self-pay estimates available.
  • Licensed, insured, and IICRC-certified restoration professionals.

Active Emergency?

If water is actively entering your property, there’s a fire-related emergency, or your building needs immediate protection, please call us directly for the fastest assistance.